Position

Employer

Employer details

As IT Process Specialist, you will be primarily responsible for defining, implementing and managing the Configuration Management processes. You will monitor and support the proper use of the Configuration Management Database and ensure the quality of the data it contains, so that it is recognised as the ‘single source of truth’ for IT assets.

You will also be responsible for the continuous improvement of the processes concerned by identifying areas for improvement and/or corrective measures that can be implemented and then managing their implementation in the IT Service Management tool (Omnitracker). 

Job description

• Maintaining the structure of the CMDB repository
• Checking and measuring the quality of the CMDB
• Ensuring that the CMDB is used correctly
• Proposing and supporting changes as part of the continuous improvement of processes, in consultation with process managers and process owners.
• As Application Owner of the ITSM tool, studying these changes with a view to implementing them in the Omnitracker tool, then checking and validating the implementation.

Required experience

• You have experience as IT process professional. 
• You have strong knowledge and expertise with information systems management processes (preferably ITIL).
• Certification of ITIL and/or COBIT are strong assets.
• You have experience in implementing and managing IT Service Management processes and you strive to implement robust and resilient solutions.
• Continuous process improvement is part of your DNA.
• You are familiar with the technical basics of project management (SDLC / PMLC).
• You have solid organisational and coordination skills.
• You hold a bachelor degree, master or engineering degree .
• You are fluent in Dutch and/ or French and have knowledge of technical English

Offer

Our customer offers a 

• a fulltime employment with an open ended contract
• flexibility in working hours and possibility to do homeworking 2 days a week
• a solid, fulfilling training and advancement opportunities.
• a competitive salary package and extra-legal benefits (company car with fuel card,meal vouchers, insurances , ...)
• location: Brussels

Send your application to magali@compusearch.be