Position

Employer

Employer details

This company is a well-known, internationally oriented company based near Brussels. 

As Service desk engineer, you will be responsible handling first line calls and following up on second line calls.

You will be reporting to the Service Desk Manager.

Job description

• Log all support calls and emails in the company's ticketing system, ensuring that all details are recorded accurately
• Resolve technical issues and queries in a timely and efficient manner, ensuring that customer service levels are met
• Incident: first analysis, provide solution, when possible. If no solution document and assign to solver group through a service request. 
• Escalate calls to third line support when necessary, ensuring that customers are kept updated on progress
• Proactively review pending incidents and try to unblock where possible – either through chasing users/suppliers or by escalating the incident
• Communicate towards end user community on changes impacting them
• Keep track of all hardware going out and coming in
• Configuration iPhones, Hardware and hardware accessories
• Ensure end users sign relevant policies where needed (compliance)
• Keep existing documentation up to date based on newly discovered issues (Knowledge base)

Required experience

• Hands-on technical background in IT, ideally in similar function
• Experience with ticketing systems and call logging software
• Hardware configuration experience
• Experience working in a Windows environment
• Working knowledge of ITIL best practices 
• Excellent customer service and communication skills in English and French are required, knowledge of Dutch is a major asset
• Strong problem-solving skills and the ability to troubleshoot technical issues
• Experience with outsourced environments is an asset

Offer

Our clients offers a:

• Fulltime employment contract
• Competitive salary and benefits such as a bike allowance and/or public transport subscription, insurances, mealvouchers, ...
• A flexible reward plan that allows you to optimize part of your salary
• Trainings
• Flexible working hours and home office possibility (2 days a week)
• Dynamic and international work environment
• A spot in a very enthusiastic team & a great company to work for.

Location: Zaventem

Send your application to magali@compusearch.be